Privacy notice
Small Step Works is operated by Robert Helesic. The seller is not registered for Czech VAT. Contact: helerob@gmail.com. This seller is your contract partner. Stripe processes payment.
Robert Helesic is responsible for personal data used to operate this shop. We process order identifiers, product and payment status, customer contact information received through checkout, support correspondence, withdrawal statements and necessary security records. Stripe handles card entry.
We use order and support data to perform the purchase contract, accounting information to meet legal duties, and proportionate security records to protect the service against abuse. Data required to complete and support an order is necessary for that purpose. Withdrawal details are used to receive and process the cancellation request.
The website and private files are hosted on Hetzner in Germany. Stripe processes checkout and payments. Resend processes transactional product and cancellation emails. Support correspondence sent to our Gmail contact is processed by Google. These services receive the information necessary for their respective functions.
Stripe, Resend and Google may process information outside the European Economic Area, including in the United States. Their privacy and transfer information is available at https://stripe.com/privacy, https://resend.com/legal/privacy-policy and https://policies.google.com/privacy. Contact us for information about the processing relevant to your order.
Order and cancellation records are kept for order support, dispute handling and applicable recordkeeping duties. Removal is handled through manual review rather than automatic deletion of all order records. Download-link expiry does not erase the order. Daily server backups retain seven snapshots. You can request deletion of data no longer necessary for these purposes; legally required records may need to be retained.
The shop does not set advertising or analytics cookies and has no mailing-list signup. Stripe-hosted checkout uses its own payment-related technologies and privacy notice. Optional storage in downloaded tools remains in your browser.
We keep daily aggregate counts of requests for public pages and free samples for 90 days. These counters store only the day, public page path and request total. They do not store IP addresses, user agents, referrers, query strings, calculator entries, cookies or visitor identifiers. Our routine monitoring requests are excluded. Request totals are not unique visitor counts or proof that a sample was used.
The Margin & Method free sample offers an optional fixed-choice feedback question. Only the selected answer is submitted, separately from the calculator; your project details and calculator entries are not sent. We keep daily answer totals for 90 days with a question version and answer category. This feedback counter stores no individual response records, IP addresses, user agents, referrers, cookies or visitor identifiers. We process the connection address temporarily to limit abusive submissions; ordinary service security processing still applies. Answer totals may include repeats and are not counts of people, verified product use or purchases.
Software checks payment status, product and amount before granting downloads. Technical rate limits and email-abuse controls can delay automated messages for manual review. Refunds and cancellation decisions are handled by the seller.
You may request access, correction, erasure, restriction or portability where applicable, and object to processing based on legitimate interests. Contact helerob@gmail.com. You may complain to the Czech Office for Personal Data Protection, https://uoou.gov.cz/, or your local supervisory authority.