Cancellation and refunds
Small Step Works is operated by Robert Helesic. The seller is not registered for Czech VAT. Contact: helerob@gmail.com. This seller is your contract partner. Stripe processes payment.
You may withdraw from your purchase within 14 days after the contract is concluded, without giving a reason, even after downloading the files. Immediate access does not waive this right. Use Withdraw from contract here at https://smallstepworks.com/withdraw, or send a clear cancellation statement to helerob@gmail.com. Sending your statement before the deadline is sufficient. We refund all payments for the cancelled purchase to the original payment method within 14 days of receiving the cancellation, with no refund fee. Refunds are processed by the seller; the form does not issue an automatic refund. Stop using the files after cancellation and do not share them. Additional mandatory consumer rights remain unaffected.
The online withdrawal form has a review step and a separate Confirm withdrawal action. After submission, download the timestamped acknowledgement as a text file and keep it. Automatic email acknowledgement is currently unavailable. A reference that cannot immediately be matched does not prevent the form from recording your statement. You can also withdraw by sending a clear statement to helerob@gmail.com.
Optional statement: To Robert Helesic, helerob@gmail.com. I hereby withdraw from my contract for PRODUCT / ORDER REFERENCE, concluded on DATE. Customer name and address: YOUR DETAILS. Date: DATE. Add a signature only if sent on paper.
If files are missing, inaccessible or do not match their description, contact helerob@gmail.com with your order reference, the problem and your requested remedy. We acknowledge complaints and resolve them within a reasonable time, without charge or significant inconvenience. Statutory rights concerning faulty digital content remain in force, including correction, a proportionate price reduction or termination and refund where the legal conditions apply. The cancellation policy does not replace these rights.